MEMBERSHIP - FREQUENTLY ASKED QUESTIONS

hmvcurzon

I have renewed my membership over the phone/online/box office but still haven’t received my card?

It takes between 7-10 working days for our membership team to process renewals. If you still haven’t received your membership card after 7-10 working days, please contact us with your query or call our booking line on 0330 500 1331.


Can I renew my membership online?

We do not currently offer renewing online as a renewal method. You can renew on 0330 500 1551 or at our box offices.


Can I buy a membership as a gift?

Yes, please tell the member of staff when purchasing that it is a gift. Gift memberships cannot be purchased online.


I’m trying to book tickets online but my member’s details aren’t recognised, what do I do?

Please make sure there are no spaces or punctuation before or after your surname and membership number. If it still does not work, please call our box office on 0330 500 1331 or fill in the contact us form and we will be able to assist you further.


What qualifies me to a Concessionary Curzon Membership?

Full-time student, Senior citizen (and retired), unemployed and registered disabled. You must provide proof of concessionary status when picking up tickets and buying a membership.


How long do my free tickets last for?

The tickets last for one year of valid membership, they are not transferable after your membership expires or is up for renewal.


Can I use my hmvcurzon membership at other Curzon cinemas?

Yes, but you must take your membership card with you when buying tickets at the box office.


Where / when can I use my free tickets?

You can use your free tickets at any Curzon cinema at any time within the year’s membership. The tickets apply to regular film screenings only, and cannot be used for special screenings, such as Q&A sessions or Operas.


Can I pay with direct debit?

Currently we do not accept this as a form of payment for membership fees but we hope to implement this in the near future.


Are there any terms and conditions to the memberships?

Yes. Please click here for further information.

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Wimbledon